Exchanges & Refunds
Our Kalkpaint is a natural paint product and each order is made to order for each customer. It is important that you contact Kalklitir before returning any items, weather it is a damaged item or wrongly delivered items. Items that are sent back to us that are not damaged or wrongly delivered and customer has not been in contact first will be sent back at customers own expense and customer has to bee in contact with us to get the product back.
Kalkpaint, Kalei, Patina Paste and other paint products are are specially made to order and can therefore NOT be returned. We do NOT offer refunds, we will replace any product that is proved to be fault. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Return of faulty items can only be made within the 14-day period following delivery.
Make sure to include contact information with the return and if possible, please provide us with a copy of original invoice and tracking number. Kalklitir suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.