Shipping policy

Order Processing

Please allow 1-2 business days for your order to be processed for shipping. We make every effort to fulfil orders as fast as possible. 

Shipping time & cost

We ship all our orders with our shipping courier UPS. We ship worldwide. Shipping time depends on your destination and during the ordering procedure, you will be able to see the estimated delivery time by UPS although not guaranteed. Standard delivery time within EU is about 2-8 business days. Standard delivery time to destinations outside of EU is longer. Depending on the delivery address, sometimes more shipping options are offered such as Standard, Saver, Express. Shipping prices vary by destinations. You can see shipping prices and choices at check out. 

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Kalklitir is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. 

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report it to us.

Unclaimed Packages

You will receive tracking number in email when order is ready to be shipped to you. If package can not be delivered to you (if you are not at home f.ex) it will be delivered to nearest UPS access point (or post office).  For packages that are not picked up at UPS ACCESS POINT (or post office)  within 14 days, Kalklitir reserves the right to charge you a handling fee of EUR 25 to cover return shipping and freight companies administrative costs and then we refund to your card, minus the original shipping cost (refunds can take up to 14 days to arrive to your card).