Our Return Policy
Our paint products are “Handmade and Customizable Products”
- All orders for our paint products are made to order and produced for each customer, they are manufactured based on customers personal choice of colour and specification.
- Our paint products can therefore NOT be returned nor can they be changed to another colour, product etc. once they have been prepared/shipped or delivered.
- We do offer handpainted colour samples and/or small sample bags to test colours prior to ordering colour.
- We can not accept returns of orders for paint products.
- We do NOT offer refunds.
We will REPLACE any product that is proved to be faulty.
IMPORTANT to always contact Kalklitir asap by emailing to email@example.com if items have been wrongly delivered or are damaged.
Please contact Kalklitir within 14 days from delivery, before returning any items that are thought to be wrongly delivered or damaged etc.
If a package is unclaimed from the shipping company etc. and is sent back to us we will refund to you card, minus the cost of shipping and EUR 25 in handling fee. Pls. allow up to 14 days for payment to arrive to your card again.
- If for some reason you change your mind regarding chosen colour in the first hours after you placed your order it is important that you email us immediately as we will be able to change your order as long as it has not already been prepared and shipped, you will have received email with tracking number when your order is ready and being shipped.
It is appropriate that the customer controls the delivery to verify that his order is accurate and error free. At the complaint, the customer contacts Kalklitir and gives information relevant and the reason for complaint.
pls. email to: firstname.lastname@example.org
Terms & Conditions
By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Kalklitir, you warrant that you are at least 18 years old or have parents' permission to buy from us.
Events outside Kalklitir's control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur (local taxes, custom fee etc.)
Kalklitir does not accept any liability for inproper use.
Kalklitir reserves the right to amend any information without prior notice.
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Kalklitir, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Kalklitir for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
Events outside Kalklitir's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Kalklitir is released from Kalklitir's webshop obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers.
The force majeure also includes government decisions that affect the market negatively and products, f.ex, restrictions, warnings, ban, etc.
All products remain Kalklitir's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Kalklitir. All transfers conducted through Kalklitir are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.
Please note that local charges (sales tax, customs duty etc.) may occur, depending on your region and local customs duties. These charges are always at the customers own expense.
Kalklitir reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Kalklitir has the right to cancel the order and refund any amount paid in the best way. Kalklitir shall also notify the customer of equivalent replacement products if available.
Kalklitir guarantees the highest quality of its products, however it does not accept any liability for the inproper application of its products.
Exchanges & Refunds
Our Kalkpaint is a natural paint product and each order is made to order for each customer. It is important that you contact Kalklitir before returning any items, weather it is a damaged item or wrongly delivered items. Items that are sent back to us that are not damaged or wrongly delivered and customer has not been in contact first will be sent back at customers own expense and customer has to bee in contact with us to get the product back.
Kalkpaint, Kalei, Patina Paste and other paint products are are specially made to order and can therefore NOT be returned. We do NOT offer refunds, we will replace any product that is proved to be fault. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Return of faulty items can only be made within the 14-day period following delivery.
Make sure to include contact information with the return and if possible, please provide us with a copy of original invoice and tracking number. Kalklitir suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Kalklitir is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report it to us.
You will receive tracking number in email when order is ready to be shipped to you. If package can not be delivered to you (if you are not at home f.ex) it will be delivered to nearest UPS access point (or post office). For packages that are not picked up at UPS ACCESS POINT (or post office) within 14 days, Kalklitir reserves the right to charge you a handling fee of EUR 25 to cover return shipping and freight companies administrative costs and then we refund to your card, minus the original shipping cost (refunds can take up to 14 days to arrive to your card).
All personal information you provide us with or that we obtain will be handled by Kalklitir as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Kalklitir and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Kalklitir to delete or correct the information held about you. By accepting the Kalklitir Conditions, you agree to the above.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Kalklitir without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Kalklitir we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.